If the product has not been received by buyer. A return and refund policy is an agreement between customers and your business regarding returns and refunds.
If seller fails to respond within 3 days your ReturnRefund request will be auto accepted.
. G For issues on the Returned Item incomplete damaged wrong 1. We are also commited to deliver the products in 6 days. Refunds Returns Policy Order cancellation.
Until the seller responds to your return request. 22 Buyers application must be submitted via the Shopee mobile app. Please note that requests that do not mee t Shopees Return and Refund Policy are ineligible for returnrefund.
For several years already I also purchase in eBay using PayPal and their policy is much more mature and. Refunds to Buyers shall be made to their original mode of payment to i Credit CardDebit BankUPINetbankingWallet if paid online or to ii UPIBank Account provided by the buyer if paid via COD within fourteen 14 days of return or refund request being approved. Who pays the shipping charges for returns.
Shopee Coins and vouchers used will not be refunded to you for ReturnRefund cases. Browse on your Shopee app and look for the Me tab and tap it. Counterfeit item return policy is applicable to Shopee Mall sellers only.
Shopee Free Returns allows users to ship their items back to the seller with zero shipping fees. Once the packaging and shipping process has started it can no longer be cancelled. If the returnrefund is not requested within the allowable time frame the ReturnRefund button will be disabled and the order will be automatically tagged as Order Received.
This review was chosen algorithmically as the most valued customer feedback. Communication Between Buyer and Seller. All orders can be cancelled until they are shipped.
For you to refund from Shopee you can follow the steps below. For Paid or Non-COD orders with an expiring Shopee. This policy does not cover misuse accidental damage water damage or any abuse of the.
Click here to view the sample evidence. It can include the following information. Prior to applying for a refund request locate and tap on the specific order you want to request for a refund.
Alternatively you may also wish to refer to the following articles for more information with Shopee. Photo s highlighting the issue on the returned items. I ordered an item and paid with cash plus a P100 cash voucher.
How many days they have to return a product. Sellers will now have the option to provide a full or partial refund to the buyer without requiring the buyer to return the item. The seller refunded the cash amount but Shopee does not want.
To start things off buyers can refund andor return items if the following conditions are met. If the seller does nothing the refund will be made automatically. Make sure your Shopee App is always updated to the latest version to enjoy the newest features.
Shopee Free Returns is only available when you ship your returns back with PosLaju or JT Express. Tap on the order that you want to apply for a refundreturn request. Unboxing video s showing the air waybill attached to the return parcel and all the items received inside the package.
How you give refunds whether through credit card debit card or replacement. We will arrange to deliver the correct items or return all your payment. Our policy lasts 22days.
20 hours agoSea says Shopee might turn profitable -- if you exclude a lot of expenses. Please refer to my email thread below for your reference which points to the fact that the refund policy of Shopee is defective. Here are the.
You are advised to keep an eye on the case and may need to respond in a timely manner should the seller Shopee Agent require more evidence from your end. 1Checking for returns orders that are approved by Shopee. If your situation doesnt fit any of the conditions listed above contact.
If your order has been paid and you need to change or cancel it you must contact us within 12 hours. You can raise a returnrefund request for your order within the Shopee App if your order is still under the Shopee Guarantee period and you have not clicked the Order Received button. The buyer has the option to either accept counter or reject the offer.
Then click the Return. If the seller delivered a different item that was promised to the buyer. Shopee will notify the seller that you have requested a refund or return of the product and within a maximum of three days will conclude with a response.
If the seller opens a dispute it is. Best Shopee Deals is a huge curated list of awesome. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy Safety How YouTube works Test new features Press Copyright Contact us Creators.
NO customer protection at all. Seller delivered the wrong item. If the product received was defective or damaged.
If the order is not yet received. This review was chosen algorithmically as the most valued customer feedback. To do so select To Receive under My Purchases via the Me tab Select order select ReturnRefund select product s to return Select Reason.
Best Shopee is a multi store platform providing products of various categories with highest purity and with lowest possible price. Provide the necessary details and documents and then tap on Submit. Sea Limited s SE -372 first-quarter earnings report on May 17 allayed some concerns about the Singapore-based tech.
After the buyers return request has been approved sellers may raise a refund negotiation before the buyer ships out the return parcel. If 2 days have gone by since your purchase unfortunately we cant offer you a refund or exchange. The buyer has the option to either accept counter or reject the offer.
23 Shopee will review each Buyers application on a case-by-case basis and in its sole discretion determine whether Buyers application is successful. Photo s showing the returned items received from buyer. Once your request for a return has been approved you will be required to return the items to the seller within the next 5 days.
Proceed on to the To Receive button and search for your order. Sellers have the option to provide a full or partial refund to the buyer without requiring the buyer to return the item. Choose the items that you want to request a returnrefund.
Shopee has very poor refundreturn policies.
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